Practice Policies & Procedures

Please review this document carefully. Download, sign, and date to acknowledge you’ve understood and agree.

Medication Refills

Allow up to 3 business days for non‑controlled medication refills; 5 days for controlled substances. Refills are not provided outside business hours or on weekends/holidays. File closure occurs after 90 days of inactivity.

No‑Show, Late Cancellation & Late Arrival

• Cancellations made within 24–48 business hours (excl. weekends/holidays): no penalty

• Late cancellations or no-shows: full appointment fee charged, non-refundable

• Arriving >10 minutes late: appointment may be rescheduled; fee still applies

• Initial evaluation fees must be prepaid and are non-refundable if missed

Insurance & Payment

We are in-network with Aetna, United HealthCare, Tufts Health Plan, Harvard Pilgrim Health Care, Mass General Brigham, Cigna, BCBS MA, and Allways Health Partners. We are considered out-of-network for all other plans. Clients paying cash must pay in full at the time of service.

Patient Responsibility

You are responsible for scheduling follow-ups and disclosing all medications (including OTC and supplements) to avoid interactions and legal issues.